free shipping is automatically applied at checkout if your order meets the minimum purchase amount :)

your order will be shipped within 2 working days, although it is more likely to be packed and shipped the same working day if placed before midday!

orders placed on Fridays or over the weekend will be sent the following Monday.

during busy periods it may take us longer to dispatch your order. please bear with us - we promise we're working as fast as we can to get your order to you! :)

we know some of you need your kbeauty fix asap! :)

we offer FREE express (Royal Mail 24 Tracked) shipping for orders over £100. please see the shipping options table for more details.

you will receive a tracking number in your 'order dispatch' email. to track your parcel, enter your tracking number here.

of course, who doesn't want extra peace of mind for their Kbeauty goodies? :)

we offer FREE tracked shipping for orders over £50. please see the shipping options table for more details.

you will receive a tracking number in your 'order dispatch' email. to track your parcel, enter your tracking number here.

yes, we ship internationally! :)

for customers in Europe we offer FREE tracked shipping over £150

for customers outside of Europe, please check shipping prices at checkout.

please note that MYKSTYLE is not responsible for any taxes or import fees incurred for international orders.

sad to hear you want to cancel your order, but we understand!

if your order hasn't been shipped yet, we should be able to cancel it.

please contact us ASAP with your order number and why you'd like to cancel your order. we'll sort you out as soon as we can :)

we accept returns if we've made a mistake with your order - in which case we're really sorry!

please contact us within 14 days of receiving your order and we'll fix everything asap.

please note we can only accept returns if the item is unopened and in the original packaging.

your refund will be sent to the original payment method you used for your order.

for Paypal purchases made with your credit or debit card, the refund can take up to 30 days to show up on your account.

if you payed using your bank account or PayPal balance, the balance will be credited to your PayPal account. funds can take 3-5 days to arrive in your account.

for purchases made with a debit or credit card, please check with your card provider.

if there's an item missing from your order/your order is damaged/your order is incorrect we're really sorry! please contact us within 7 days of receiving your order with:

- your order number

- photos of damage (if relevant)

- a description of what's wrong with your order

we'll get back to you asap :)

yes, we're always interested to know what you want to see on MYKSTYLE!

contact us with the name of the product. it's really helpful if you also send us a link/photo of the product you want.

we'll get back to you asap and let you know if we can get the product, how much it is and when it will be available.

no, this is a free service. however, we ask you pay a deposit worth 20% of the product price to confirm your request.

this will contribute to your final payment, so when the product arrvies, you will only have to pay the remaining 80%.

please note that if you choose to cancel your product request after the cancellation period (3 days), your 20% deposit will not be refunded.

please contact us asap if you'd like to cancel your product request.

we have a cancellation period of 3 days beginning when you confirm your product request with us. if you cancel within this time, your 20% deposit will be refunded.

this will vary depending on the item, but it usually takes 1-2 weeks. we'll keep you updated and let you know once it's available to purchase!

we'll find the best price we can for you, although the actual price will depend on the item.